How is the “customer service” at your doctor’s office? As a Medical Assistant instructor, it is one of my responsibilities to teach my students “customer service”, customer being the patient, and good personal skills. I hear from so many people about how they were dissatisfied with their care from either the physician, the assistants, or the front office staff.
According to the Small Business Administration, most businesses lose 67% of their customers because of poor customer service experiences.
Picture courtesy of scrubsmag.com
I tell my students “be the Medical Assistant that you or your family members would want to have”. The following list includes some of the aspects I teach my MA students that an educated and attentive MA should have.
These descriptions seem basic but oh so important! If you had that MA with all of the above attributes would you be more likely to want to come back and/or tell others about that office and staff?
Jessica Curtis
I started out as a CNA on the pediatrics floor at St. John for 3 1/2 years while I attended RN school. Upon graduating, I continued on the floor and in the PICU for another 3 years as a pediatric nurse. I have also worked OB-Gyn, respiratory, and post-op. After having my son, I moved to a pediatric doctor’s office for four years, gaining triage experience. I started here at CCC over 4 years ago as a Medical Assistant instructor for Phase 2 teaching Administrative, Clinical, and Anatomy & Physiology. I am certified as an AHA BLS CPR instructor and I have also obtained my CPI and CMA certification. I absolutely love teaching! It is a completely different field but I thoroughly enjoy teaching others what I know and have experienced. In turn, I hope to help students better their own lives by, hopefully, doing something they love as well!
Want to learn more about maintaining or achieving health, teaching others about health and working in a career that uses this knowledge? Contact Community Care College and ask about our Medical Assistant program. We educate and prepare you to work in the fast growing professional field of Medical Assisting. After completing our program you are also qualified to sit for the American Association of Medical Assistants’ national certification exam to become a CMA (AAMA), which is recognized in all fifty states!
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