Success Factor

February 17, 2011

Our second Core Value is to Be dedicated to every student’s success- The College is dedicated to forming a supportive learning community which encourages the personal and professional growth of all students while reassuring them that they are valued and respected.

I recently read an article about “10 Characteristics of Successful Customer Service” by Peter R. Garber. Students are our customers, and we are providing them with numerous services. We want to provide them the best possible educational experience. I believe that the 10 characteristics Garber provides can be applied to our students.

1)      Imagination– Be creative and develop new ways to present the service, and information to the students.

2)      Self-Control– Control your own emotions. You need to focus on the student’s feelings and values rather than your own.

3)      Self-confidence– You must feel positive about yourself and the experience and education you are providing.

4)      Enthusiasm– If you are not enthusiastic about the school, course, or subject matter you are presenting, you can’t expect the student to be.

5)      Perseverance– To be successful you can’t give up easily. Sometimes being successful requires 2nd, 3rd and 4th effort.

6)      Knowledgeable– You need to know the service you are providing. If you don’t know something that the student asks, admit it and then find out!

7)      Enjoy Work– Enjoying your work is the best bonus you can ever receive. Students feel better about getting an education with those who are positive about themselves and their role in the organization. The most successful employees and students are often those who find ways to enjoy what they do.

8)      Flexibility– This can involve not only adapting to change, but bouncing back from disappointments. Flexibility also involves meeting the different needs of the student.

9)      Ability to Laugh at Yourself– Successful people don’t always take themselves so seriously that they can’t have a good laugh and themselves once in a while.

10)   Strive to be your Best– Best is different for each person. Successful people measure themselves against their own standards and goals, not other peoples.

As faculty and staff we should continually use each of these characteristics to ensure that we are fully dedicated to every student’s success, because I believe a happy student will be a successful student.

Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.” –Albert Schweitzer